Refund policy

Thank you for shopping at FarmD'Lites Mart (farmdlites.com). We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

  • You have 7 days from the date you receive your item to request a return.

  • Requests submitted after this period will unfortunately not be eligible for a refund or store credit.

2. Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, seals, and accessories intact.

  • You must provide a proof of purchase (order number, sales receipt, or invoice).

3. Non-Returnable & Non-Refundable Items

To protect store integrity and product hygiene, the following items cannot be returned:

  • Perishable goods (such as food, plants, or organic/fresh produce)

  • Custom, personalized, or made-to-order items

  • Personal care items, cosmetics, or intimate goods once opened/unsealed

  • Gift cards, downloadable software, or promotional free items

  • Clearance or "Final Sale" items

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or if you received the wrong item:

  1. Contact us immediately at connect@farmdlites.com within 24 hours of delivery.

  2. Include your order number, a brief description of the issue, and clear photos/videos of the product and original packaging.

  3. Once verified, we will arrange a free replacement or issue a full refund (including shipping costs) at no extra cost to you.

5. Return Process

  1. Submit Request: Contact our customer support team at connect@farmdlites.com with your order details to initiate a return.

  2. Approval: Once approved, we will send you instructions on where and how to send your package.

  3. Shipping the Item:

    • Customer Responsibility: Customers are responsible for paying their own return shipping costs unless the return is due to a seller error (damaged or wrong item).

    • Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Note: Items sent back to us without prior return approval will not be accepted or refunded.

6. Refunds & Inspection

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed back to your original payment method within 5–10 business days.

  • Shipping Fees: Original shipping charges are non-refundable (unless the return is due to a store error).

7. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong size/variant. If you need to exchange an item for the same product, contact us at connect@farmdlites.com.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us at: