Returns, Refunds & Cancellation Policy

Returns & Refund Policy

Our Commitment to Customer Satisfaction

At FarmD'Lites Mart, we strive to deliver quality products and an excellent shopping experience. If something isn't right with your order, we're here to help.

Due to the nature of grocery and food products, returns and refunds are subject to the conditions outlined below.

Eligible Returns

You may be eligible for a replacement or refund if:

  • You received an incorrect product.
  • The product was damaged during delivery.
  • The product was expired at the time of delivery.
  • The product packaging was tampered with before delivery.
  • A product is missing from your order.

To help us resolve your request quickly, please contact us as soon as possible after delivery.

Non-Returnable Items

For hygiene, food safety, and quality reasons, the following items are generally not eligible for return:

  • Opened or partially consumed food products.
  • Products damaged due to improper storage after delivery.
  • Products returned without original packaging.
  • Items purchased during clearance or special sale events (unless damaged or incorrect).
  • Products where the issue is reported after an unreasonable delay.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support with:

  • Order Number
  • Registered Mobile Number
  • Product photographs
  • Brief description of the issue

Our team will review your request and provide an appropriate resolution.

Refunds

If your refund request is approved:

  • Refunds for prepaid orders will be processed using the original payment method.
  • Cash on Delivery (COD) refunds will be processed through an agreed refund method.
  • Processing time may vary depending on your payment provider or bank.

Order Cancellation

Before Dispatch

Orders may be cancelled before they are dispatched.

After Dispatch

Once an order has been dispatched, cancellation may not be possible. In such cases, please contact our customer support for assistance.

Store Pickup Orders

Orders selected for Store Pickup should be collected within the communicated pickup period.

If you are unable to collect your order, please contact us in advance so we can assist you.

Quality Assurance

Every order is carefully packed before dispatch. We encourage customers to inspect their order upon delivery and report any concerns promptly so we can assist without delay.

How to Request Support

Please email us at:

connect@farmdlites.com

Include:

  • Order Number
  • Registered Mobile Number
  • Description of the issue
  • Supporting photographs (if applicable)

Our team will review every request fairly and work towards a prompt resolution.

Our Promise

We are committed to building long-term trust through honest service, transparent policies, and responsive customer support. If an issue arises, we'll make every reasonable effort to resolve it efficiently and professionally.

FarmD'Lites Mart
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