Frequently Asked Questions (FAQs)

General

What is FarmD'Lites Mart?

FarmD'Lites Mart is a modern supermarket by Real Food Works LLP, offering groceries, household essentials, personal care products, snacks, beverages, and our own premium brands including FarmD'Lites and Dry Delights.

Where are you located?

We currently operate through our retail stores and online platform. Visit our Store Locations page for store addresses, timings, and pickup information.

Ordering

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You can choose home delivery or store pickup where available.

Do I need to create an account?

No. You can place an order as a guest. Creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

Can I modify or cancel my order?

If your order has not been processed or dispatched, you may contact our customer support for assistance. Once dispatched, modifications or cancellations may not be possible.

Delivery

Where do you deliver?

We currently deliver within our operational service areas. Delivery availability is confirmed during checkout based on your delivery address.

Is home delivery available?

Yes. Home delivery is available in eligible service areas.

Do you offer free delivery?

Free delivery may be available on eligible orders. Applicable delivery charges or offers are displayed during checkout.

How long does delivery take?

Delivery times depend on your location and product availability. Estimated delivery timelines are displayed during checkout.

Can I collect my order from the store?

Yes. Simply select Store Pickup during checkout and collect your order after receiving the pickup confirmation.

Products

Are your products genuine?

Yes. We source products from trusted manufacturers and authorized suppliers. Our own brands are processed and packed with strict quality standards.

Do you sell your own brands?

Yes. We proudly offer products under:

FarmD'Lites
Dry Delights

These brands are developed with a focus on quality, freshness, and everyday value.

What if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order details and supporting photographs. Our team will review your request and provide an appropriate resolution.

Payments

Which payment methods do you accept?

Available payment methods are displayed during checkout and may include online payment options, UPI, cards, net banking, wallets, and Cash on Delivery where applicable.

Is online payment secure?

Yes. Payments are processed through secure payment gateways using industry-standard security practices.

Returns & Refunds

Can I return food products?

Due to hygiene and food safety reasons, opened or consumed food products generally cannot be returned unless they are damaged, defective, or incorrectly delivered.

How will I receive my refund?

Approved refunds are processed to the original payment method whenever possible. Processing times may vary depending on your payment provider.

Account

How can I track my order?

You can track your order through your customer account after signing in. Order updates are also shared through email and other available communication channels.

I forgot my login details. What should I do?

Simply choose the sign-in option and verify your email or mobile number using the One-Time Password (OTP) to access your account.

Business Enquiries

Do you accept bulk or corporate orders?

Yes. We welcome enquiries for wholesale, institutional supply, corporate gifting, and business collaborations.

Please contact us at:

connect@farmdlites.com

Still Need Help?

If you couldn't find the answer you were looking for, we're happy to assist.

📧 Email: connect@farmdlites.com

Our customer support team will respond as quickly as possible.